Callen-Lorde is a leading healthcare provider committed to serving the LGBTQ+ community and those living with HIV. We're dedicated to providing high-quality, patient-centered care in a welcoming and inclusive environment.

About the Role

We're seeking a dynamic and experienced Manager of Operations for our Behavioral Health Services team. This role offers a unique opportunity to make a significant impact on the lives of our patients by ensuring efficient and effective delivery of behavioral health services. 

As the Manager of Operations for Behavioral Health Services at Callen-Lorde, you will play a pivotal role in ensuring the seamless delivery of mental health care to our diverse patient population. This position bridges clinical excellence with operational efficiency, overseeing the day-to-day functions of our behavioral health programs across multiple locations. You'll work collaboratively with interdisciplinary teams to optimize patient access, streamline workflows, and maintain high-quality care standards. This role offers a unique opportunity to directly impact the mental health services provided to LGBTQ+ individuals and those living with HIV, while also contributing to the strategic growth and improvement of our behavioral health programs.

Key Responsibilities

• Oversee daily operations of Behavioral Health Services across multiple locations
• Collaborate with leadership teams to integrate and improve service delivery
• Manage patient access, visit volume, and benchmark standards
• Develop and implement process monitoring systems and actionable data reports
• Facilitate interdepartmental communication and address patient concerns
• Support clinical initiatives and internal referral processes
• Participate in hiring, training, and supervising staff
• Ensure compliance with regulatory requirements and quality standards

Benefits

All full-time employees are offered a comprehensive benefits package including an exceptional low cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Learn more about our employee benefits https://callen-lorde.org/benefits/

Qualifications

• Bachelors Degree required in related field. Master of Social Work (MSW) preferred
• Three years managerial experience in a mental health or health care setting preferred, or relevant experience.
• Experience in practice management in a health care setting
• Knowledge of compliance regulations for Article 28 and Article 31 clinics
• Experience working in article 31 and article 28 environments strongly desired.
• Experience working with the LGBT community and those living with HIV and/or Mental Health concerns preferred.

Personal Characteristics, Skills, and Abilities

• Ability to work with diverse populations
• Commitment to diversity, equity, and inclusion work, specifically with a focus on creating an anti-racist and anti-oppressive culture and work environment
• Demonstrated leadership and administrative/organizational skills
• Excellent interpersonal, written, and oral communication skills
• Strong Internet, PC, and spreadsheet skills
• Bilingual (English/Spanish) preferred.
• Commitment to diversity, equity and inclusion
• Commitment to the mission of Callen-Lorde