Workforce

Bureau of Health Professions Shortage Designations Branch 
The Shortage Designation Branch in the HRSA Bureau of Health Professions National Center for Health Workforce Analysis develops shortage designation criteria and uses them to decide whether or not a geographic area or population group is a Health Professional Shortage Area or a Medically Underserved Area or Population.  To access this information, click here.

HRSA Health Workforce Connector
The Health Resources and Services Administration (HRSA) Health Workforce Connector offers three ways to recruitment and apply for positions at community health centers nation-wide. Health centers can create  personalized profile and attend virtual job fairs with applicants at various levels of health education who are searching for jobs or training opportunities. You can find a User Guide here and Tips for Sites using the Health Workforce Connector here.

• National Health Service Corps 
  The National Health Service Corps (NHSC) builds healthy communities by supporting qualified health care providers dedicated to working in areas of the United States with limited access to care. Through its scholarships and loan repayment options, NHSC enables health centers in rural, urban, and frontier communities to compete with private medical practices and prevent a growing primary health care shortage. 
   
• NURSE Corps 
  NURSE Corps awards scholarships and loan repayment to nurses, nursing students, and nurse faculty. 
   
• Doctors Across New York 
  Doctors Across New York (DANY) is a series of state-funded programs enacted in 2008 to help train and place physicians in a variety of settings and specialties to care for New York's population. 

• Readiness to Train Assessment Tool 
  As part of HRSA’s Health Professions Education and Training (HP-ET) Initiative, HRSA partnered with Community Health Center Inc. (CHC Inc.) a HRSA-funded National Training and Technical Assistance Partner to develop the Readiness to Train Assessment Tool (RTAT™) to help health centers assess their readiness to engage in health professions training programs. Every CHC and Look Alike in the country is being invited to participate and your team’s input is essential. The information from the survey used to generate T/TA for CHCs and overall results will be shared by late 2021.  
   
• Association for Clinicians Underserved STAR² Center 
  The STAR² Center is a project of the Association of Clinicians for the Underserved (ACU). ACU is a transdisciplinary membership organization working on behalf of the NHSC and clinicians who provide care to the underserved. 
  • Leveraging Data and Turnover Tools to Address Workforce Challenges Slides
  • STAR² Center Financial Assessment for Provider Turnover Tool
  • STAR² Center Turnover Calculator Tool
     
• The Weitzman Institute 
  The Weitzman Institute (WI) is a unique organization dedicated to research and innovation in primary care. WI’s Efforts include development of training to expand health centers’ strategies to recruit, develop, and retain clinical workforce. 
   
• Center for Health Workforce Studies  
  A not-for-profit research organization whose mission is to provide timely, accurate data and conduct policy-relevant research about the health workforce. The Center's work assists health, professional, and education organizations; policy makers and planners; and other stakeholders in understanding issues related to the supply, demand, distribution, and use of health workers. 
  • Center for Health Workforces Studies FQHC Recruitment and Retention Infographic (click to download)
    

This map shows the reach of community health centers across New York State. Every day, dedicated professionals at nearly 900 locations provide high-quality, affordable health care to 2.3 million residents. Click here, or on the map above, to access the full, interactive, map.

These resources have been developed by CHCANYS and Subject Matter Experts to support health center staff with developing customer service skills with a focus on conflict resolution and de-escalation. 

Learning Module #1: Creating a Customer Service Culture 
Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions. The presenter discusses how to hire for motivational fit (screening for customer-centric mindset), how to recognize the early warning signs of burnout and what actions you must take, identifying how to instill your culture beginning with employee onboarding and sustain the culture in training and coaching, and exploring how to build employee confidence and improve morale, even in difficult times. The audience is health center staff involved in hiring, training, and supervision of front-line staff. 

• Webinar Recording
• Q&A Session Recording

Learning Module #2: Difficult Conversations with Challenging Patients 
This webinar covers approaches that can help you reframe difficult conversations and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to apologize appropriately. The audience is all health center staff in patient-facing roles, including but not limited to providers, front desk staff, case managers, and call center staff. 

• Webinar Recording
• Q&A Session Recording
• Webinar Slide Deck

Learning Module #3: Conflict Resolution
Un-checked workplace conflict can break down morale, stall productivity, and hurt the patient experience. This webinar and Q&A session prepares health center staff to deal effectively with others in confrontational situations and reduce tension in this webinar. You'll walk away knowing how to settle disputes by focusing on solving the problems at hand—without offending egos. The intended audience for this learning module is  front-line health center staff, supervisors, and those interested in developing their conflict resolution skills. 

• Webinar Recording
• Q&A Session Recording
• Supplemental Resource

Learning Module #4: De-Escalation
Nearly every front desk professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy you must enforce but can't control. Such situations are unquestionably challenging, but—with the right approach—you can consistently de-escalate the tension. This webinar shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes problems to escalate and shares practical steps to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.  All Health Center staff interested in improving their conflict resolution skills. 

• Webinar Recording
• Q&A Session Recording
• Supplemental Resource #1 – Myra Golden’s 3R De-escalation Method
• Supplemental Resource #2 – What to Say Guide

Learning Module #5: Work Life Balance
In this webinar and Q&A session, Myra will discuss practical ways to embrace work and personal life rhythms, including ways to reset in just 5 minutes during your workday!

• Webinar Recording
• Q&A Session Recording

Learning Module #6: Say This, Not That: How Word Choice and Phrasing Affects Outcomes with Patients
In this Learning Module, Myra will discuss specific words, why they are wrong, how to avoid them, and what to say instead.

• Webinar Recording
• Q&A Session Recording