Digital Library
Welcome to Our New Digital Library
Our new library will let you sort, filter and search for resources in one place. Compiled by CHCANYS staff the library contains tools, materials, reference guides, video recordings and more from a variety of topic areas. From Digital Health and Clinical resources to Policy and Advocacy materials, find everything you need in one convenient database.
Financial Impacts on Building and Maintaining Workforce
This session from our 2023 Finance University focuses on health center workforce and financial considerations and impacts when planning recruitment and retention strategies. Presenter was Ed Ura of ElementOne. Read More »
Customer Service Training: What to Say Guide
De-Escalation: Nearly every front desk professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy you must enforce but can't control. Read More »
Customer Service Training: Myra Golden’s 3R De-escalation Method
De-Escalation: Nearly every front desk professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy you must enforce but can't control. Read More »
Customer Service Training: Supplemental Resource Conflict Resolution
Conflict Resolution: Un-checked workplace conflict can break down morale, stall productivity, and hurt the patient experience. Read More »
Trauma-Informed Toolbox Strategy Session: Burnout
This session provides information and strategies to identify and manage burnout. Read More »
Guided Reflection: Strength & Resilience
This brief session opens with a breathing exercise before leading health center staff through a guided reflection activity, acknowledging the strength, resilience, and achievements inherent to working in primary health care. Read More »
Guided Visualization
This brief session leads health center staff through a guided visualization activity, which includes a deep breathing exercise, chair stretching, and full-body relaxation. Read More »
Guided Meditation
This brief session provides a guided meditation focusing on promoting well-being for health center staff. Read More »
TIC Toolbox Strategy Session: Managing the Unusual and Unbelievable
This session provides information to support health centers in noticing and acknowledging the myriad potential impacts of continuing to navigate unexpected and novel challenges, transitions, and uncertainty. Read More »
TIC Toolbox Strategy Session: Secondary Traumatic Stress (STS) & Vicarious Trauma (VT)
This session provides an opportunity to learn about two potential impacts of doing work that involves bearing witness to others’ stress and trauma: secondary traumatic stress and vicarious trauma. Read More »
Health Equity and Trauma-Informed Care
Health equity ensures that each person has a fair and just opportunity to be as healthy as possible. Read More »
TIC Toolbox Strategy Session: Creating Meaning Based on the Work
This session examines some of the ways that the health center workforce can be impacted powerfully and positively by their work. Read More »