CHCANYS, in partnership with Kinshift, developed a series of four (4) mini-modules which aim to enhance patient and peer interactions across the health center workforce. These mini-modules are geared toward the front desk staff, and including but not limited to the following roles: call center staff, outreach and community workers, enabling services staff, and management involved with training and supervision of these roles. Each mini-module is a short, less than 15-minute recording presented by Kinshift's Co-founders Dr. Simran Chaudhri and Kelly Davis. The mini-modules cover the following topics:
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Intro to Trauma and Stress
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Intro to Biases
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Intro to Mitigating Biases
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Intro to Resilience
To access the Front Desk Mini-Modules, please fill out this form.
Please contact questions@chcanys.org with any questions or for more information.