About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. 
 

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. 

About the Role:

As the Director of Quality Improvement, you will play a critical role in ensuring the highest standards of care and operational efficiency at Callen-Lorde. You will lead the development and implementation of quality improvement initiatives, collaborate with clinical and operational teams, and oversee compliance with regulatory standards.

Key Responsibilities:  

As the Director of Quality Improvement, your responsibilities will include:

• Quality Management Oversight: Lead the organization's quality management program, including developing and implementing quality improvement plans.
• Payor Relations: Serve as the primary liaison with health insurance plans to optimize quality incentive programs.
• Regulatory Compliance: Ensure compliance with regulatory standards, including PCMH accreditation and Health Commerce System requirements.
• Data Analysis and Reporting: Analyze performance data to identify areas for improvement and generate reports for leadership.
• Team Leadership: Supervise quality improvement staff, providing guidance, training, and performance evaluations.
• Collaboration with Clinical Teams: Work closely with clinical teams to identify and address quality issues.
• Training and Education: Develop and deliver training programs to staff on quality improvement methodologies and best practices.
• Strategic Planning: Contribute to the organization's strategic planning process by identifying quality improvement opportunities and aligning them with organizational goals.

Work Schedule: 

This is a full-time position with evening hours. 

Benefits: 

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. 

Qualifications

Education, Experience

• Bachelor or Masters Degree in Public Health or related field preferred 
• NYS clinical licensure (RN, PA, NP, MD) or related clinical experience preferred
• 5+ years experience overseeing quality management department, projects and initiatives in a healthcare setting
• 5+ years of supervisory experience
• Experience working in outpatient clinic, hospital, or other community health setting required CPHQ or equivalent certification preferred
• Six sigma/lean certification preferred
• Knowledge of LGBTQ+ and HIV/AIDS related health issues
• Demonstrated ability to coordinate the provision of direct social services, problem solve, and optimize service delivery systems
• Proven track record in the successful implementation of programs and development of programs for special needs populations 
• Possess the ability to drive the initiatives of the organization, interact effectively with a diverse staff and be comfortable working in an interdisciplinary environment 

Desired Characteristics, Skills

• Strong leadership and management skills
• Excellent interpersonal, written, and oral communication skills
• Exceptional attention to detail and customer service
• Strong computer literacy
• Ability to prioritize and manage multiple projects simultaneously
• Ability to work with diverse populations
• Ability to work within team-based structure
• Commitment to continuous learning and professional development
• Commitment to diversity, equity and inclusion work and creating an anti-racism and anti-oppressive culture in the work environment.