Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect.

“We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others.

Position Summary:

The Patient Associate registers patients, collects co-pays and payments for services and enters registration information in EMR.

The major duties of the position include, but are not limited to:

Customer Service:

• Receive persons presenting to clinic reception area.
• Patient registration
• Collect co-pays and payments for services from patients
• Collect and enter registration information in EMR.
• Receive incoming telephone calls, redirects those calls and/or records messages.
• Assist with patient flow
• Schedule patients efficiently, follow up with patients for missed appointments

Administration:

• Verify patient insurance eligibility prior to appointments
• Obtain pre-authorization to provide medical services to patients who have a non- participating insurance.
• Confirm appointments, follow up for missed or cancelled appointments
• Perform light bookkeeping, filing, maintenance of an appropriate office environment. 

Compliance:

• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Comply with agency policies and procedures and regulatory requirements. Represent agency and its services

QA/QI:

• Participate in Quality Improvement activities

Collaboration:

• Participate in patient recruitment and retention activities.
• Assist with referrals to external agencies/services.

Qualifications:

• High school diploma/GED with 2 years of working experience required. Some college education with 1 year of working experience preferred.
• Excellent customer service skills are required
• Experience in outpatient clinic reception is preferred.
• Written and verbal communication skills in English required.
• Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
• Ability to work both independently and in a team.
• Ability to sit in front of computer long hours required.
• Demonstrated commitment to professional development.
• Experience working with people living with HIV/AIDS preferred.
• Able to work flexible hours including evenings and weekends.
• Ability to speak Spanish language is preferred.
• Knowledge of eClinicalWorks EMR is preferred.