Digital Library
Welcome to Our New Digital Library
Our new library will let you sort, filter and search for resources in one place. Compiled by CHCANYS staff the library contains tools, materials, reference guides, video recordings and more from a variety of topic areas. From Digital Health and Clinical resources to Policy and Advocacy materials, find everything you need in one convenient database.
Customer Service Learning Module #1 - Creating a Customer Service Culture Q&A
Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions. Read More »
Costumer Service Learning Series: Creating a Customer Service Culture Recording
Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions. Read More »
Customer Service Learning Series: Difficult Conversations with Challenging Patients Slides
This webinar covers approaches that can help you reframe difficult conversations and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Read More »
PCMH High Risk Patients & Sample Care Plans
CHCANYS PCMH Office Hours July 21, 2022 Read More »
Secondary Traumatic Stress (STS) & Vicarious Trauma (VT)
Trauma-Informed Toolbox Strategy Session Read More »
Developing a Guiding Coalition for Change Handout
Cures Act In Your Practice: Fostering Engagement Handout. Read More »
Cures Act In Your Practice: Fostering Engagement Slides
It takes more than completing a checklist to achieve Cures Act compliance; success also requires buy-in and support from members of your organization at all levels. Read More »
Cures Act In Your Practice: Fostering Engagement Recording
It takes more than completing a checklist to achieve Cures Act compliance; success also requires buy-in and support from members of your organization at all levels. Read More »
Voter Registration Webinar (NYS)
Learn how to promote and support voter registration at your community health center! CHCANYS partnered with the League of Women Voters of New York State to share with CHCs strategies for supporting voter registration at community health centers. Read More »