Digital Library
Welcome to Our New Digital Library
Our new library will let you sort, filter and search for resources in one place. Compiled by CHCANYS staff the library contains tools, materials, reference guides, video recordings and more from a variety of topic areas. From Digital Health and Clinical resources to Policy and Advocacy materials, find everything you need in one convenient database.
Customer Service Training: What to Say Guide
De-Escalation: Nearly every front desk professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy you must enforce but can't control. Read More »
Customer Service Training: Myra Golden’s 3R De-escalation Method
De-Escalation: Nearly every front desk professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy you must enforce but can't control. Read More »
Customer Service Training: Supplemental Resource Conflict Resolution
Conflict Resolution: Un-checked workplace conflict can break down morale, stall productivity, and hurt the patient experience. Read More »
Cybersecurity in Action: What’s in Store for 2023?
CHCANYS NYS-HCCN presents a four-part learning series with Online Business Systems Session 1: January 11, 2023 Read More »
Cybersecurity in Action: What's in Store for 2023?
CHCANYS NYS-HCCN presents a four-part learning series with Online Business Systems Session 1: January 11, 2023 Read More »
CHCANYS Comments: HRSA UDS+ 12.22
HRSA Information Collection Clearance Officer December 19, 2022 Read More »
CHCANYS Testimony: NYC Migrant Hearing 12.22
New York City Council Committee of the Whole Oversight: Examining the City’s Response and Delivery of Services to Migrants December 20, 2022 Read More »
2023 CHCANYS Legislative Summary
Summary of all legislation relevant to health centers that has been approved by the Legislature and Governor this session. This list will be continually updated: last updated January 2023. Read More »
Ghost Boys
A heartbreaking and powerful story about a black boy killed by a police officer, drawing connections through history, from award-winning author Jewell Parker Rhodes. Only the living can make the world better. Live and make it better. Read More »
The Hate U Give
Sixteen-year-old Starr Carter moves between two worlds: the poor neighborhood where she lives and the fancy suburban prep school she attends. Read More »
Say Her Name
Inspired by the #SayHerName campaign launched by the African American Policy Forum, these poems pay tribute to victims of police brutality as well as the activists insisting that Black Lives Matter. Read More »